Privacy policy

This policy explains how Beyond The Music collects, uses and protects your personal data when you use this website, buy tickets, sign up to our newsletter, or otherwise interact with us. We are committed to handling your data lawfully, fairly and transparently under UK data protection law (the UK GDPR and the Data Protection Act 2018).

Who we are

Beyond The Music is a registered co-operative society (registration number 13984404), with its registered office at MediaCity, Salford, Greater Manchester, M50 2EQ. For the purposes of data protection law, we are the data controller for the personal data described in this policy. You can contact us about privacy at info@beyondthemusic.co.uk.

The information we collect

We collect information that you give us directly, including your name, email address, billing and ticketing details, any access requirements you tell us about, and the contents of any enquiries you send us. We also collect information automatically when you use the site, such as your device type, browser and how you use our pages, through cookies and similar technologies. And we may receive information about you from third parties, such as Skiddle, our ticketing partner, and our social media channels.

How we use your information, and our legal bases

• —To sell and manage tickets and your attendance at the event, including order confirmations and updates (to perform our contract with you).
• —To send you our newsletter and marketing, where you have asked to receive it (your consent, which you can withdraw at any time).
• —To respond to your enquiries and provide customer and accessibility support (our legitimate interests in running the event, and your consent where you share special category data such as health or access needs).
• —To understand and improve how the website is used through analytics (your consent, given through our cookie banner).
• —To keep our records, ensure security, and comply with our legal obligations (our legitimate interests and legal obligations).

Who we share it with

We share personal data with service providers who help us run the event and this website, including our ticketing provider, email and payment providers, website hosting and analytics providers. We require them to protect your data and only use it on our instructions. We may share data with programme partners where you have agreed, and with authorities or advisers where we are legally required to. We do not sell your personal data.

Cookies

We use cookies and similar technologies as described in our cookie policy. You can accept or reject non-essential cookies using the banner shown when you first visit, and change your mind at any time by clearing the choice stored in your browser.

How long we keep it

We keep personal data only for as long as we need it for the purposes set out in this policy, after which we securely delete or anonymise it. Ticketing and financial records are kept for as long as we are legally required to retain them.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to how we use it, to data portability, and to withdraw consent where we rely on it. To exercise any of these rights, contact us at info@beyondthemusic.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your data.

International transfers

Where any of our providers process personal data outside the UK, we make sure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or adequacy regulations.

Changes to this policy

We may update this policy from time to time. When we do, we will change the date at the top of this page.

Contact us

For any questions about this policy or your personal data, email info@beyondthemusic.co.uk or write to us at Beyond The Music, MediaCity, Salford, Greater Manchester, M50 2EQ.